Refund and Returns Policy

Last updated: July 22, 2026.

This policy covers purchases made through pablosperformance.com — including service bookings, deposits, diagnostic fees, and any parts or products bought online. Repair workmanship is covered separately under our Warranty & Refund Policy.

Services and labor

Because our work is performed on your vehicle at your location, completed labor and services cannot be “returned.” What we stand behind instead is our work: every repair is backed by our parts & labor warranty. If you’re not satisfied with a completed repair, contact us within 7 days and we’ll make it right — re-diagnose, re-do the workmanship, or issue a refund where appropriate.

Diagnostic fees and inspections

Diagnostic fees and pre-purchase inspections pay for work already performed (our time, travel, and expertise), so they are non-refundable once the diagnosis or inspection is complete. If you move forward with a repair we quote, your diagnostic fee is applied toward the final invoice.

Deposits and cancellations

Booking deposits hold your appointment and are applied to your final invoice. If you need to cancel or reschedule:

• Cancel at least 24 hours before your appointment for a full deposit refund.
• Cancel with less than 24 hours’ notice, or after our technician has already traveled to you, and the deposit is refundable minus any travel or diagnostic time already incurred.
• No-shows forfeit the booking deposit.

Parts and products

Installed parts. Once a part has been installed on your vehicle it can’t be returned, but it is covered by our workmanship warranty and any applicable manufacturer warranty. If a covered part fails within the warranty period, we’ll handle the replacement per that warranty.

Uninstalled parts or products purchased online. If you bought a physical item through our store and haven’t used it, you may return it within 30 days of delivery if it’s in new, unused condition with its original packaging. Return shipping is the customer’s responsibility, and a restocking fee of up to 15% may apply. To start a return, contact us first for a return authorization — items sent back without one may not be accepted.

Special-order and customer-supplied parts. Parts ordered specifically for your vehicle are non-returnable once ordered. We are not responsible for the fit, quality, or warranty of parts you supply yourself.

Service credits and gift cards

Prepaid service credits and gift cards are non-refundable and can’t be redeemed for cash, except where required by Arizona law. They do not expire.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of receiving it and we’ll replace it or refund it at no cost to you. Photos help us resolve it faster.

How to request a refund or return

Call or text us at (602) 489-9973, or send us a message through our Contact page. Please include your name, the date of service or your order number, and what you’d like resolved. We’ll respond within 1–2 business days.

How refunds are issued

Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Purchases paid through financing

If you paid using one of our flexible financing options, approved refunds are processed back through that financing provider according to their terms, which may affect your balance or payment schedule with them. Reach out to us and we’ll help coordinate it.

Nothing in this policy limits any rights you have under applicable Arizona or federal consumer law.